This policy explains how Support Connect Ltd uses cookies and similar technologies on its website.
1. About this policy
References to “we”, “us” and “our” mean Support Connect Ltd, company number 12514780, whose registered office is at Shell Store, Canary Drive, Skylon Park, Hereford HR2 6SR.
Cookies are one type of technology covered by this policy. We also use browser local storage, session storage, scripts and tags. Together, we refer to these as cookies and similar technologies.
This policy should be read alongside our Privacy Policy, which explains more generally how we collect and use personal information and describes your data-protection rights.
3. Your choices
We only use strictly necessary technologies. These are needed to provide and secure the website, maintain authenticated sessions, provide features requested by users and remember your preferences.
We do not use analytics, advertising or other tracking technologies, and we do not allow third parties to collect information about you through our website.
Because the technologies we use are strictly necessary, we do not need your consent to use them. You can still delete or block them through your browser settings, as described in section 5.
4. Technologies used by our website
We currently use the following cookies and browser-storage technologies to operate the website and provide requested features.
| Name or key | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
SSESS… |
Support Connect / Drupal | First-party cookie | Maintains a secure authenticated session after a user logs in. The exact cookie name contains a randomly generated suffix. | Up to approximately 23 days, or until the relevant session expires |
big_pipe_nojs |
Support Connect / Drupal | Temporary first-party cookie | Checks whether JavaScript is available so that Drupal can deliver pages correctly. | Temporary; removed when JavaScript is detected |
nexus.leftRailCollapsed |
Support Connect | Local storage | Remembers whether a signed-in user has chosen to collapse the navigation rail. | Until changed or browser storage is cleared |
calendar-three-month-legend |
Support Connect | Local storage | Remembers whether a user has opened or closed the three-month calendar legend. | Until changed or browser storage is cleared |
calendar-year-legend |
Support Connect | Local storage | Remembers whether a user has opened or closed the yearly calendar legend. | Until changed or browser storage is cleared |
Drupal.navigation.sidebarExpanded |
Support Connect / Drupal | Local storage | Remembers the state of Drupal's administrative navigation for users who have access to it. | Until changed or browser storage is cleared |
portalTutorial.[role].* |
Support Connect | Session storage | Maintains progress and interface state while an authorised user follows or replays an on-site tutorial. | Current browser session |
Some preference storage is created only where a user actively changes the associated interface setting. Clearing this information may reset that interface to its default state.
6. Changes to this policy
We may update this policy if we:
- change the technologies used on our website;
- add or remove a provider;
- change the way information is used or retained; or
- need to reflect changes in legal or regulatory requirements.
We will update the effective date and last-reviewed date when changes are made.
If we ever decide to introduce optional technologies, such as analytics, we will update this policy and ask for your consent before they are enabled.
7. Contact us
If you have any questions about this policy or how we use cookies and similar technologies, please contact:
Data Manager
Support Connect Ltd
Shell Store
Canary Drive
Skylon Park
Hereford
HR2 6SR
Company number: 12514780
Email: admin@supportconnect.org.uk
Telephone: 01905 427815
Further information about your data-protection rights and how to raise a concern can be found in our Privacy Policy.